Refund & Cancellation Policy

Last updated: January 2024

1. Overview

At Tirupati Electric Scooty (TES), we are committed to providing high-quality electric vehicles and ensuring complete customer satisfaction. This Refund & Cancellation Policy outlines the terms under which cancellations, returns, and refunds are processed.

By placing an order or booking with TES, you agree to the terms described in this policy. Please read it carefully before making a purchase.

2. Order Cancellation

2.1 Cancellation Before Delivery

You may request a cancellation of your order before the vehicle is dispatched for delivery. To initiate a cancellation, contact us via our official email or phone number as listed on the Contact page.

  • Cancellations made within 48 hours of booking will be eligible for a full refund of any advance payment made.
  • Cancellations made after 48 hours but before dispatch may be subject to a processing fee of up to 5% of the booking amount.
  • Once the vehicle has been dispatched, cancellations will not be accepted.

2.2 Cancellation After Delivery

Once a vehicle has been delivered and accepted by the customer, cancellations are not permitted except in cases where the product has a manufacturing defect verified by our service team.

3. Returns

TES accepts returns only under the following conditions:

  • The vehicle has a manufacturing defect that cannot be resolved through repair or replacement of parts.
  • The vehicle delivered does not match the specifications confirmed at the time of booking.
  • The return request is raised within 7 days of delivery.

Returns will not be accepted for reasons including change of mind, minor cosmetic variations, or issues arising from customer misuse or improper handling.

4. Refund Process

Upon approval of a valid return or cancellation request, refunds will be processed as follows:

  • Refunds for advance payments or bookings will be credited to the original payment method within 7–14 business days.
  • In cases where payment was made via bank transfer or cheque, the refund will be issued via the same method.
  • Any applicable processing fees, taxes, or registration charges already incurred may be deducted from the refund amount.

5. Non-Refundable Situations

The following are not eligible for refund:

  • Accessories, spare parts, or add-ons purchased separately.
  • Registration and RTO charges paid on behalf of the customer.
  • Service charges or AMC (Annual Maintenance Contract) fees once the service has been rendered.
  • Damage caused by accidents, negligence, or unauthorized modifications.

6. Warranty Claims

Warranty-related issues are handled separately under our product warranty terms. A warranty claim does not automatically qualify for a refund. Our service team will assess the issue and determine the appropriate resolution — repair, part replacement, or in rare cases, a product replacement.

For warranty support, please contact our service centre directly or reach out via the Contact page.

7. Test Ride Policy

TES offers free test rides before purchase. We strongly encourage all customers to take a test ride before confirming a booking. Any issues experienced during the test ride should be communicated immediately. No refund claims will be entertained post-delivery for issues that were observable during the test ride.

8. EMI & Finance Cancellations

If you have opted for a financing or EMI plan through a third-party lender, the cancellation and refund terms of that lender will also apply in addition to this policy. TES is not responsible for any charges imposed by the financing institution upon cancellation.

9. How to Raise a Request

To raise a cancellation, return, or refund request, please contact us through any of the following:

Please provide your booking reference number, contact details, and a description of the issue when raising a request.

10. Changes to This Policy

TES reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated date. It is your responsibility to review this policy periodically.

11. Contact Us

For any questions regarding this policy, please contact us at info@tirupatielectric.com or visit our showroom at 123 EV Street, Tech Park, Mumbai 400001.